You had the accident - that's the hard part.
Now, let us handle your repair.
We mean it when we say,
“Relax, We’ll Take It From Here.tm"
Charlie's Columbia CARSTAR in Columbia, IL deals with auto body accidents every day, so we'll walk you through the entire repair process. We welcome your questions or concerns and want you to fully understand this process.
Charlie's Columbia CARSTAR technicians receive ongoing training to ensure they are qualified to work on any vehicle. Our body technicians, painters, and estimators at Charlie's CARSTAR are I-CAR trained and/or ASE-Certified. Simply put, that means they are experts at auto body repair on all makes and models. We guarantee your satisfaction with Our Lifetime Warranty and the industry's only 5-year nationwide warranty honored at every CARSTAR store across the U.S. That means if something goes wrong with the repair and you aren't near the CARSTAR where the work was done, then you can go to any CARSTAR and they will take care of it FOR FREE!
Customer satisfaction is our number one priority as we consistently lead the industry in customer satisfaction ratings. Our independently-audited customer satisfaction rating is more than 97%, which puts us in the Top 1% in the nation for customer satisfaction for auto body shops. And we work for you with your insurance company.
Our 20 years of experience has taught us how to listen to you and work with your insurance company. We will explain the entire insurance process clearly to you, including supplements, as well as where your parts are coming from and how that may affect your manufacturer's warranty.